Warranty

PROCESS

In order for Fruehauf’s customers to receive warranty on their new trailer purchase, the trailer must be registered upon sale from the dealer’s inventory. The warranty will begin on this date. The registration form can be filled out on-line “Click Here” or by contacting the warranty department at 866-343-7881 or email [email protected].

• All warranty claims for general body will be processed through the Fruehauf warranty department and must have prior authorization before any warranty work may be performed. The warranty coverage sheet will be used to help determine warranty and course of action for other components or you may contact the Fruehauf warranty department for assistance.
• When contacting a warranty department, it is important to provide as much information as possible with the problem. It will also be necessary to provide the last eight digits of the VIN and you may be required to send digital photos of the problem.
• If it is determined the issue is from Fruehauf workmanship, the dealer can submit a claim form “Click Here” and will be provided a claim number from the Fruehauf warranty department. Otherwise, the warranty claim will go through the Manufacturer of the part having the problem.
• After authorization of the repair from Fruehauf and the work is completed, the repair facility must provide an invoice. The invoice will include the VIN, claim number, and contact information of the repair facility. The material and labor will be separated on the invoice and include detailed description of the work performed. Labor will follow NTDA labor hours guide or other Manufacturers guidelines as necessary. This can be sent by regular mail or emailed to [email protected].

Failure to follow these guidelines may result in a denial of claim.

SELLERS WARRANTY – eller warrants new equipment (general body) to be free from defect in material and workmanship for five years from the date of delivery to the original purchaser. Warranted for one year are parts and components of equipment (general body) which are subject to wear and replacement in maintenance programs, including nonstandard and adhesives and bonds, support legs, door seals, roll up doors, scuff and edge boards, and equipment with three or more axles or with axles spread more than 60 inches or having a lift or steerable axle. Paints and coatings on the general body are warranted for one year against failure to adhere by any reason of defective surface preparation or application. Components, parts, and other products manufactured by others, including, Tires, Heaters and GPS systems and special equipment specified by purchaser are not warranted by seller, which hereby assigns to purchaser any warranty extended by the manufacturer thereof. Standard van floors are warranted for three years. All remaining components are covered by their place of manufacture.

SELLERS OBLIGATION – Seller, at its option, will repair or replace without charge any part of the equipment which is found to be defective under the terms and within the applicable period of this warranty. Repair or replacement by seller shall not extend any warranty period. Seller has no obligation for equipment, which is damaged, yielded, corroded, improperly maintained, altered, worn out, or abused. Seller incurs no liability under this warranty or otherwise for equipment employed in other than normal use. “Normal use” means loading, unloading, and carriage over properly maintained public highways in the United States of America and Canada of uniformly distributed legal loads of correctly secured noncorrosive cargo in such manner that the equipment is not subjected to concentrated or sidewall load, load in excess of the gross axle or gross vehicle weight ratings, accidental or forklift damage.

PURCHASER’S OBLIGATION – Promptly upon discovery of a suspected defect, purchaser, at its expense, shall return the equipment to seller’s branch or authorized dealer for inspection to determine whether correction will be made at Seller’s expense. Warranty is void if damage results from continued use after a suspected defect is or should have been discovered.

WHO IS ENTITLED TO WARRANTY – Only the original purchaser of new equipment from one of seller’s branches or authorized dealers is entitled to warranty. Warranty may not be transferred.

NO WARRANTY OF USED EQUIPMENT – Used equipment is sold “AS IS”. Seller makes NO WARRANTY concerning its merchantability, condition, durability, age or model year, or fitness for any purpose whatsoever.

NO WARRANTY OF PRODUCTS MANUFACTURED BY OTHERS – Components, parts and other products manufactured by others are sold with only the warranties, if any, extended by the manufacturer. Seller makes NO WARRANTY of any kind, express or implied, concerning components, parts or other products manufactured by others.

MUTUAL AGREEMENTS – It is agreed that this warranty sets forth purchaser’s exclusive right and remedy against seller with respect to the equipment. It is in lieu of all other express warranties and all implied warranties including implied of merchantability and fitness. Seller assumes no other like or unlike liability for loss of cargo, use, profit, or consequential damages of any kind or nature, from whatsoever cause or thing arising, including, but not limited to, claims of liability based upon tort, negligence, strict liability, or breach of warranty in connection with the manufacture, sale alteration, use, repair or replacement of equipment, or any part thereof.